1.89.55 (01.10.2024)
A deployment of a new version of SodaStream and Client Portal inside the regular release window.
🚀 Improvements
Responders AI
Where found: https://sodastream.sopro.io/Responder/ResponderMessageImap
Enhancements have been made to streamline the response classification process, aiming to improve accuracy and efficiency through automation and data science models. This update introduces changes to how responses are handled, ensuring quicker classification and reducing manual intervention.
Responses are no longer manually classified by Campaign Managers; instead, they automatically appear in the Resolved tab if successfully classified.
Any responses that cannot be automatically classified will be found in the Unresolved tab at the campaign level. These will be reviewed and classified by Data Operations within 24 hours.
Each response in the Resolved tab behaves like a standard inbox, with a read/unread state. By default, only unread and actual responses (excluding Out-of-Office and undelivered messages) are visible to maintain a clear inbox for ops.
Ops have the option to manually reclassify responses if misclassification is detected, but this is not expected to be a regular task due to the high model accuracy. Manual reclassification will occur only after analysis or if a client highlights a potential misclassification.
A new process related to Subject Access Requests (SARs) has been added, with notifications to the ops owner for additional visibility and handling i.e. removing the prospect's data from the Portal.
Merge SDR events for SDR Call - Positive and Polite decline and rename the remaining SDR events
Where found: https://portal.sopro.io/prospects
Updates have been made to simplify and consolidate the tracking of SDR events across various sections of the platform. These changes aim to streamline the SDR logs and reports, providing a more concise and clear overview for better data management and analysis.
Inbound Call - Positive and Called - Pitch/Follow-up booked are merged into a single category: SDR Call - Positive.
Inbound Call - Polite decline and Called - Polite decline - Move to Nurture are merged into: SDR Call - Polite decline - Move to Nurture.
Inbound Call - Polite decline - no further contact is renamed to: SDR Call - Polite decline - no further contact.
Inbound Webchat is renamed to: SDR - Inbound Webchat.
Inbound Webform is renamed to: SDR - Inbound Webform.
Generative - unsubscribe sentence
Where found: https://sodastream.sopro.io/EmailTemplate/List
A new feature has been added to enable campaign managers to customize the unsubscribe link for all generative messages. This enhancement allows flexibility in adjusting unsubscribe text for different languages or to optimize deliverability.
A new field for entering a custom Unsubscribe sentence has been added. This field is mandatory and must be filled out before a template selected as send 1 can be saved.
When a sentence is added to the field, it will be automatically appended to the end of every generated message.
For all existing templates, the current unsubscribe sentence will be added to the database automatically. This ensures that existing templates continue to work as expected after the deployment of this update.
Campaign Settings Saving limitations
Where found: https://sodastream.sopro.io/Campaign/CampaignsList
Validation rules have been added to the Messaging section of Campaign Settings, along with renaming some of the text boxes for clarity. These updates ensure consistency and enforce minimum word requirements in critical messaging fields.
Validation Rules Added:
Client and campaign information: Minimum of 10 words required.
What do they do/offer and what sets them apart?: Minimum of 10 words required.
Angle. Why is it relevant to the targeted audience/what problems are they solving?: Minimum of 10 words required.
USPs + Competitive advantages: Minimum of 10 words required.
Any guidance on tone/content: Minimum of 3 words required.
If any of these sections are not populated as per the word count requirement, clicking the Save button will return an error notification.
Renaming of Text Boxes:
Client and campaign information → Renamed to Company Description.
What do they do/offer and what sets them apart? → Renamed to Offering (What sets them apart?).
Angle. Why is it relevant to the targeted audience/what problems are they solving? → Renamed to Why is sender proposition relevant to recipient?.
USPs + Competitive advantages → Renamed to USPs.
Any guidance on tone/content → Renamed to Preferred tone for messaging.
WCH-Add webchat user from portal
Where found: https://portal.sopro.io/webchat-settings
An enhancement has been made to streamline the process of adding users to Webchat after they have been added and assigned a campaign in SodaStream. Once a user has been added to SodaStream and assigned to a campaign, that user is now available for selection in the Portal under Settings > Webchat > Users > 'Add Users'.
🐞 Bug fixes
SS - Load Prospects: Last Email Profile not visible when scrolling
Where found: https://sodastream.sopro.io/Prospect
The last email profile in the list was not visible when scrolling through the Email Profile list. The scrolling functionality has been fixed, and all email profiles, including the last one, are now fully visible when navigating through the list.
Prospect targeting > Audience overview is overwritten
Where found: https://sodastream.sopro.io/Campaign/CampaignsList
A bug affecting the Audience Overview section of Campaign Settings has been identified and resolved. Previously, information entered in Targeting 1 would overwrite the Audience Overview content. The Audience Overview section now retains its original content after creating or modifying Targeting 1. Information from Targeting 1 no longer interferes with the Audience Overview section.
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